Q: How can I do if I forgot my password?
A: If you forgot your password, go to Account, click Forgot password, and follow the steps below:
1. Enter a phone number equal to your registration number.
2. Create your new password (min 8 characters with big-small characters)
3. Confirm the new password.
4. Click Send button and the verification code will send to phone number you register
5. After receive the verification code, fill the verification code.
6. Click I have read and agree [Privacy Agreement], then click Reset.
7. Press reset button



Q: How i can create my password please inform me
A: To create unique password must with BIG and SMALL letters with numbers and cannot using characters like period or underscore.

example: QWERtyu1
We recommend to set a strong password to avoid stealing accounts and do not show your password to another

If you cannot reset your password, you need to submit on the customer service self-service center https://okwinservice.com/ and submit all requirement to change the login password! Or find customer service staff for help